Walls, ceilings & stairs

The first step is identifying the cause, not just the appearance. A yellow patch near the ceiling may be damp rather than dust, and darkening around a fireplace is soot rather than ordinary dirt. Describe what you see and where it is, and we will identify the right service before agreeing a time.

Yes. Wall dust cleaning is usually a dry process that removes the surface layer without water, because moisture can mark certain types of paint. Washing suits walls with washable paint or hard surfaces. We settle on the method once you tell us what surface you have.

High ceilings are common homes and need different access tools from a standard-height ceiling. Tell us the approximate height and the type of surface, whether plaster, paint or wallpaper, so we can prepare properly for the job.

Sweeping removes surface dust, but a building stairwell that carries heavy daily footfall builds up dirt that bonds to the ceramic or marble and cannot be swept away. Grease marks, grey water stains or dust packed into the edges are signs that the stairs need proper washing.

It helps to move furniture to the centre of the room or take it out if you can, take down wall hangings and mirrors, and cover anything that cannot be moved. The more accessible the walls are, the more thorough the job can be, and that applies especially to tall walls that run up to the ceiling.

Mould tends to have a distinctive colour ranging from green to grey to black, and appears in round or scattered patches near a moisture source such as a bathroom, kitchen or under a window. It often carries a musty smell even after airing the room. Ordinary dirt is usually light brown or grey and spreads evenly. If you are unsure, describe what you see and we will help you identify it.

Yes. External walls are exposed to intense sun and heat, which can bond paint or pen marks more deeply into the surface. External wall materials also vary, between concrete, brick and exterior paint. Tell us the surface type and what the graffiti is, and we will agree on the right approach.